NHTSA Complaint #11534748 — 2017 FORD F-150

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11534748
Vehicle	2017 FORD F-150
Component	ENGINE
Date of Incident	June 27, 2023
Date Filed	July 27, 2023
Mileage	57,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

The contact owns a 2017 Ford F-150. The contact stated while starting the vehicle, there was an abnormal sound coming from the engine of the vehicle. The dealer was contacted by phone and made aware of the failure and was provided information about Customer Satisfaction Program: 21N03 regarding the cam phaser however, approval from the manufacturer was needed for the repair. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 57,500.

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