NHTSA Complaint #11534568 — 2024 KIA CARNIVAL

On Monday 07/24/2023 (a clear sunny day) our less than 1 month old Kia Carnival spontaneously developed a crack in the middle of the drivers side of the windshield and over the course of a few hours this crack grew to over half the windshield. outdoor temperature was around 82 degrees. There was no impact that I know of and when you look at the windshield there is no evidence of an impact. No chip, no star, nothing. It looks like the crack started from the literal edge and spread to the middle. Having a brand new vehicle PLUS having bought all the extended warranties I thought, ok we are covered. The Kia dealership said "must have been an impact" and "we don't do glass". They also told me "it's safe to drive, the windshield won't shatter". Ok it's got a crack you can literally see growing and they are trying to tell me its perfectly safe to drive? This is clearly a manufacturing defect and the manufacture did not seem interested in it. I have serious concerns about the safety and reliability of this windshield even after replacement. when I was researching companies to replace the windshield because the dealer told us "we don't do glass" I found this is a common complaint (there's even a class action lawsuit against the Telluride for windshield failure). If I thought this was a manufacturing defect before I am convinced of it now.