NHTSA Complaint #11533870 — 2023 KIA SOUL

ENGINE issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11533870
Vehicle 2023 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ID

Consumer Description

On wednesday July 19th, at approximately 1745 (5:45 pm) I got into my car and started it. I attempted to back out of the driveway and noticed my steering wheel was locked. I pulled forward, and put the car in park. I tried to turn the car off. It then restarted itself, revved the engine, turned the heater on, rolled down the windows and engaged the back up camera. The check engine light came on, the low oil light, and the battery light were all on. The car would not turn off, every time I pressed the off button it would idle strangely and turn itself back on. I had to remove the key fobs, and my phone from the vehicle (i have a remote start app) to get it to turn off. I had it towed to the dealership, who returned the car the next day and told me nothing was wrong and that it was in auxiliary mode. They showed me auxiliary mode and it did not do what had happened. I told them I would film it if the vehicle did it again. Yesterday July 21, 2023 the vehicle did it again, at approximately 2110 (9:10 pm). The dealership advised me to bring it back up today. While driving it up there the engine shut off while driving I was doing approximately 43mph with the keys located in the storage space near the gear shift. The entire car shut down, instrument cluster and all, my steering wheel locked, and i had to coast to the side of a road. The car then restarted itself and picked up where the cruise control had previously been set. It did this twice and I was almost hit by a large pick up truck the second time. Had the truck not braked in time I could have been killed, and had my daughter been with me she could have been seriously wounded. The dealership told me to limp it to them as a tow truck would not be avalible for hours. During the short drive the instrument cluster continued to fade in and out. The dealers only solution was to let them hold the car and drive it for the weekend while trying to replicate the problem. I have filmed it restarting, but not dying on the road

Related Complaints for the 2023 KIA SOUL

Other ENGINE Complaints

#11671382 Was driving and the pistons shot out of the engine. Oil in the coolant as well.
#11615621 The contact owns a 2023 Kia Soul. The contact stated that while pulling into a mall, there was an abnormally low rumb...
#11592540 Brand new car 5800 miles engine failure after first oil change at dealership
#11586130 The contact owns a 2023 Kia Soul. The contact stated that while driving 40 MPH, the vehicle stalled and lost motive p...
#11543530 Air bag new

Recent Complaints for the 2023 KIA SOUL

#11718259 AIR BAGS The airbag in this 2023 Kia Soul vehicle had a faulty airbag deployment. The steering wheel airbag exploded upon a mi...
#11707260 UNKNOWN OR OTHER Honking function no longer works, this is a consistent problem noticed first on the beginning of December 2025, when ...
#11690015 FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING When driving my vehicle under normal conditions, the car will unexpectedly slow down on its own, and the system brake...
#11690015 FORWARD COLLISION AVOIDANCE: WARNINGS When driving my vehicle under normal conditions, the car will unexpectedly slow down on its own, and the system brake...
#11690015 SERVICE BRAKES When driving my vehicle under normal conditions, the car will unexpectedly slow down on its own, and the system brake...
Check any vehicle history by VIN - Free vehicle history report