NHTSA Complaint #11533595 — 2017 FORD ESCAPE

Last month I was at one of our clients location, I arrived on-site and parked the vehicle on one of there designated parking spots. I proceeded inside and came back out approximately 1 H.R. later and got inside the car and proceed to turn the ignition on the vehicle and car refused to start. I immediately called AAA they attempted to jump start the vehicle and that failed. They then proceeded to check the battery and the battery is fully charged. Then AAA proceeded and removed the starter relay switch and bypassed the relay switch and the vehicle still refused to start-up. I then proceed to tow the vehicle and it was towed to Gaudin Ford. The vehicle as been in the shop numerous times regarding this matter and the battery as been replaced been numerous times and I have been told that it’s fixed. I was recently told by Gaudin Ford, that they can’t duplicate the problem. And I was told by “ Wheels” who currently owns the vehicle that the case is closed.I refused to drive a company car that is unsafe and being told by both parties that their is nothing wrong with the vehicle, but I keep getting stuck in the car. This is my current situation. Thank you.