NHTSA Complaint #11533591 — 2017 CHRYSLER PACIFICA

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 70 MPH and approaching a stop, the vehicle lost motive power. The contact stated that the “Shift to Park to Restart” message was displayed on the instrument panel. The contact shifted the vehicle to park and restarted the vehicle; however, the START/STOP warning light illuminated. The contact stated that the infotainment system became inoperable however, the vehicle operated as needed. The vehicle was taken to the dealer and both batteries were replaced; however, the failure reoccurred. The vehicle was taken back to the dealer, but the cause of the failure could not be determined. The manufacturer was contacted and stated that no failure was found. The manufacturer provided no additional assistance. The failure mileage was 58,000.