NHTSA Complaint #11533184 — 2010 FORD FUSION

I have a 2010 Ford Fusion Hybrid that has approximately 90k miles. The car started randomly shutting off while driving. No combustion engine, no electric motor propelling the car. Suddenly shutting off while driving is incredibly unsafe. I took it to a Ford dealer and after much communication with Ford HQ, it was determined that the transmission control module was bad. This component is buried inside the hybrid cvt transmission, and as such cannot be repaired. The entire transmission needs to be replaced. After contacting about 10 large transmission shops in the region I found out that none of them can do the work. Ford has made the unit so that the information in the unit can only be copied and written with Ford software. It is impossible for a repair shop to install a used unit. The only way to repair the car is with a new transmission from Ford that I was quoted $14,000 for. This is a scam against the consumer. A decent running car is reduced to scrap value over a single component that only the dealer can repair at an exorbitant price. This is inherently unsafe and a total consumer scam.