NHTSA Complaint #11532826 — 2016 HONDA CIVIC

2016 Honda Civic AC system is not working and has not been working for awhile. There are 2 warranty extensions issued for this vehicle's AC system, one for the condenser and one for the compressor. Honda has diagnosed the problem as being the evaporator, which I have been quoted everywhere from $1800 - $3000 to have fixed. The general consensus from mechanics that have dealt with these models (I have seen many different mechanics, 3rd party and dealership), is that the entire AC system is riddled with manufacturing defects, the condenser and compressor issues likely caused the evaporator malfunction, and will likely have to be recalled at some point. That is obviously slowly happening with the existing warranty extensions, however I am still being forced to pay nearly $2k for working AC despite public knowledge of a manufacturing error dealing with these AC systems. Honda refuses to acknowledge the evaporator issue was caused by the other failing components by not extending the warranty to the whole AC system. When I refused service for the evaporator since it was not covered, I was told the compressor shaft seal leak that IS covered under the warranty extension could not be fixed either. The reasoning was that the compressor could not be fixed alone without fixing the evaporator due to "safety concerns". Essentially admitting that the whole system fails if one of those 3 parts is faulty. So even though that is the case, I still have to pay out of pocket for the manufacturers mistake. Unbelievable and clearly an extremely common occurrence as there was an active class action lawsuit for the AC systems of this model (Andre Wong v. American Honda Motor Co. Inc., et al., Case No. 2:19-cv-10537) and Lemon Law documentation of the issue as well. Please hold Honda responsible and force them to issue an all encompassing AC Recall/warranty extension so that myself and many others do not have to choose between a very expensive repair or passing out on the road from the heat