NHTSA Complaint #11532793 — 2021 DODGE DURANGO

I have an open safety recall on my 2021 Dodge Durango R/T. Upon receiving the paperwork in the mail I brought my car to a dealer to get it assessed. During that appointment, it was decided that I did need the recall part to be ordered and replaced. The dealer sent me on my way. I called back today to get an idea of when this would be performed and unfortunately, they said Chrysler did not have any parts available and that my part had effectively no ETA on it. I called Chrysler Customer Care to see what they could do in helping me locate the part. The service person on the other end of the phone told me that the car was safe to drive and there was absolutely NOTHING they could do for me and that I would have to wait. I then informed the service person I used to be a manager of a parts department for the CDJR brand and asked about the program that Chrylser has to expedite parts for customers. I have first-hand experience dealing with the expedition team and they always pulled through when I had my customers call in the past (less than a year ago). They would be able to acquire a part that had no ETA and get it to me usually within a week which was incredible for the safety needs of (at the time) our customers. The service person then informed me they had no idea and reiterated that there is nothing they can do and the vehicle is safe to drive. I need to put this complaint in because I have an open safety recall on my vehicle and the company that owns the recall and the part can not give me any estimation of when it will be taken care of and it is to be taken care of in a reasonable amount of time. I don't know who defines what reasonable is but having no estimate at all is certainly not justifiable. This recall is holding back business and personal driving because we as customers do not feel safe driving these long distances knowing that our vehicle could kill us or someone else due to this part flying off of our car and causing an accident with little to no warning.