NHTSA Complaint #11532230 — 2015 FORD ESCAPE

The contact owns a 2015 Ford Escape. The contact stated while coming to a complete stop at a traffic light, the vehicle shuddered significantly. There was no warning light illuminated. The contact stated that the failure recurred several times. The vehicle was taking to the service station, where an independent mechanic replaced the sparks plugs. The contact stated while reversing out of the service station, the vehicle shut off. The contact was able to restart the vehicle. The contact stated that the failure persisted while reversing and while attempting to drive from a complete stop. The contact stated that she would quickly depress the accelerator pedal after shifting into drive(D) or reverse(R) to prevent the vehicle from shutting off. The contact stated that the failure had been occurring increasingly more. The contact stated that upon starting the vehicle and attempting to drive, the engine revved, but the vehicle failed to respond. The contact stated that the vehicle was undrivable. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the local dealer. The failure mileage was approximately 103,000.