NHTSA Complaint #11532052 — 2017 GMC SIERRA 1500

Infotainment System will change stations, stop navigation / change navigation destination, stop / start playing on its own. Examples of recent issues: 1) While driving from southeastern Ohio to West Lafayette, IN, the navigation system (Apple play through the infotainment system) stopped navigation to entered destination and changed destination to home. This occurred while in Indianapolis and caused us to reroute until we noticed the issue. 2) While playing music from bluetooth, the Infotainment system changed from media play to radio play. The change in volume and music caused me to swerve suddenly while in downtown traffic. 3) The radio changed stations continuously for 5 minutes, changing screens and stations for 5 minutes until I finally shut it off. These are just a couple of the examples. Something happens every time I am in the vehicle, the extent varies. All of these situations cause the driver to lose focus of driving, and also create a shock when first happening. After investigation, I have found that many owners of 2017-2020 GMC vehicles with the Infotainment system have the same issue. Some have fixed the problem by installing new systems (GM offers an "upgraded" system that doesn't have the issue... Coincidence?). This leads me to believe that GM acknowledges there is an issue but will not fix it as a recall. I have video of the latest occurrence, but the site will not allow the file type to be uploaded.