NHTSA Complaint #11531962 — 2020 HARLEY-DAVIDSON FLHXSE
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11531962 |
| Vehicle | 2020 HARLEY-DAVIDSON FLHXSE |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
The hill assist(vehicle hold control) feature in the rdrs system wont release the front wheel brake as it is supposed to on steeper inclines which is the entire purpose of the device. It works on shallow inclines but on steeper ones it wont release. Causes you to miss gaps in traffic to pull out and requires some machinations of hitting brake handle or pedal to finally go with the potential now of rolling back or dropping bike if on an angled hill while attempting to turn the system off. Dealer says it is working as advertised which is incorrect. Literally the front end of bike drops a few inches when trying to pull out when adding power and releasing the clutch without the brake ever releasing. This has happened to me at least 7 times with no acknowledgement from Harley Davidson dealers.