NHTSA Complaint #11531792 — 2014 FORD FOCUS
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11531792 |
| Vehicle | 2014 FORD FOCUS |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
There are 2 recalls listed for my vehicle, 1) the Transmission Control Module, and 2) the Transmission Clutch Shudder. I had brought my car in to the dealership a couple of years ago to ask about the two issues/recalls listed, as my transmission was overheating and I was unable to accelerate, and the engine shuttered when shifting between 1st and 3rd gear, and was told that the Transmission Clutch Shudder recall had expired and the active recall, the Transmission Control Module, could not be repaired due to parts being on backorder, and I was told that the parts for that specific recall were not longer being made. The clutch recall lasted for 7 years and/or to 100k miles, whichever came first. My car is under 100k, and I had gotten the car in 2017, but it is a 2014 model so that recall cannot be covered by the dealership. I have been informed, though, that the Clutch issue directly correlates to the function of the TCM (transmission), so without that issue being resolved, the TCM will continue to have issues. I understand that the warranty has expired for one recall, but since it directly correlates to the function of the other recall, it doesn't make sense to have one expire before the other. Without it resolved, my transmission runs the risk of overheating again, and in previous instances I have had to pull over on highways, on roads where there were no safe places to pull off, and delayed other drivers due to the cars inability to accelerate properly, which has occurred at stop signs and at traffic lights which poses a risk to my safety and others. The dealership has informed me that the issue is in relation to the two recalls, but again with one expired I am expected to cover it even though the issue lies with Ford.
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