NHTSA Complaint #11531763 — 2023 LINCOLN AVIATOR PHEV

Went to get in it this morning, and said no key was detected. Okay, whatever, we'll use a backup code. The screen never prompted for a backup code. We had the key inside the vehicle, so we use the Lincoln Way App to start the car and figured we can get it going from there. Nope, the car was running and everything was going, yet it won't allow us to select Drive, Reverse, or Neutral. Sat there for a bit, fumbling around and nothing worked to get the vehicle in motion. We finally hit enough buttons for the vehicle to shut off, we got out, locked the doors, plugged it in, and just allowed it a few minutes to reset. Notta. Got all this on video. I finally had to pop the hood and use the freaking 2021-2023 Explorer / Aviator Hybrid Vehicle Emergency Response Guide to kill 12v power to the thing. After all that, it allowed us to get in and drive normally. However just a few hours later... 2,600 miles on the odometer and we were driving approx 55mph and the Aviator engaged the parking brake for about half a second. Nasty noise, huge bucking from the chassis, and just a split second of extreme confusion and wondering WTF. The red "park brake" was illuminated on the dashboard, and everything seemed normal afterward. However, immediately after that incident it then disabled adaptive cruise control via a message on the dashboard (no cruise worked). We drove home without further incident, called the dealer, and they stated to call Lincoln Roadside Assistance, get it towed back to the dealer that it was just a few days ago, and they'll deliver a loaner to us. A few hours later, it's on the tow truck. This is the second time this vehicle has placed us in danger. The first issue I'll report after this is submitted. Thank you.