NHTSA Complaint #11531693 — 2020 HONDA RIDGELINE

The contact owns a 2020 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V174000 (Visibility) however, following the completion of the repair, the contact became aware that the replacement side-view mirrors reflected a severely distorted image, compromising the side-view visibility. The vehicle was taken to the dealer, but the request to replace the mirrors with the previous side-view mirrors was refused. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 37,000.