NHTSA Complaint #11531545 — 2012 MINI COOPER COUNTRYMAN EXTERIOR LIGHTING

Complaint Details

ODI Number	11531545
Vehicle	2012 MINI COOPER COUNTRYMAN
Component	EXTERIOR LIGHTING
Date of Incident	June 18, 2023
Date Filed	July 11, 2023
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

My 2012 Mini Countryman has had failed signal lighting. My dealer has diagnosed the issue as a failed FRM module which I have been informed that NHTSA issued in conjunction with Mini USA a warranty extension to service this module's failure. While as an owner of this car for the past 9 years, I received not notice from Mini. I recently appealed for warranty coverage of this part. Mini USA has denied coverage of my failed FRM module stating the warranty was only good for 10 years from in-service date. My vehicle went in-service 8/12/2012, or ten years and ten months. Mini is adamantly denying good will to replace this part and my car is off the road do to no working turn signals.

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