NHTSA Complaint #11531360 — 2015 GMC YUKON

The contact owns a 2015 GMC Yukon. The contact stated that on several occasions while driving at an undisclosed speed, the steering wheel became stiff and difficult to maneuver. The contact stated that while making a turn, the steering functionality momentarily returned however, the failure recurred. The contact stated that while driving at an undisclosed speed, the steering wheel stiffened and became difficult to maneuver then remained stiff. The power steering assist warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the electrical power steering failed and needed to be replaced. The vehicle was not repaired. The contact was then advised to take the vehicle to the dealer and informed that the vehicle was included in a recall and provided the NHTSA Campaign Number: 14V719000 (Steering) however, the dealer and manufacturer were notified of the failure and the contact was informed that the VIN was not included in the recall. The failure mileage was approximately 150,000.