NHTSA Complaint #11530947 — 2019 VOLKSWAGEN GOLF ALLTRACK

On July 5, 2023 the electronics in our 2019 VW Golf Alltrack S, stopped working, while that car was been driven on a highway. The following was no longer operational, (while the car was still in motion): gauges such as speedometer, tachometer, fuel indicator and engine temperature; controls such as turn signals, wipers, dashboard and car indicator lights, also the infotainment system, used at that time for driving directions, was no longer operating. The car engine was still running; however, safely pulling to the side of the road was hardly possible, as the turn signals and lights no longer worked. After the car was stopped and the engine was turned off and on few times, the above-listed electronics started working again. Prior to this incident, the car has been driven daily and has not been parked for an extended period of time; it also has been serviced in accordance with the manufacturer requirements. A few weeks prior to this incident, the car was serviced / inspected by an authorized VW dealer. The same dealer examined the car, next day after the incident, and determined that a faulty ignition was the cause of the issues. Replacing that part (under warranty) required few days, as an incorrect part was ordered by the dealer. The loss of key controls and gauges mentioned above, and required for a safe vehicle operation, created a dangerous situation, which should be investigated, in order to determine if design issues exist and require further actions, to prevent such incidents.