NHTSA Complaint #11530889 — 2008 BUICK LUCERNE

The contact owns a 2008 Buick Lucerne. The contact stated that the vehicle failed to start. The contact stated that after investigating the failure online, her husband purchased a fuse box relay from an unknown dealer and installed the part underneath the rear seats of the vehicle. The vehicle then started; however, the failure recurred approximately 5 days later. The contact's husband replaced the relay for a second time; however, the failure persisted. The contact stated that the fuse box relay had melted and there was smoke. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 10V240000 (Electrical System). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 82,500.