NHTSA Complaint #11530878 — 2010 HONDA CR-V

I drove my car to Honda City Chicago on June 24 for the safety recall problem. But Honda city Chicago failed to remedy the safety recall problem and they said they couldn't fix it. And they held my car in the repair shop and wouldn't allow me to take my car away. They told me to contact Honda company directly. On June 26 Monday, I called Honda. The staff said she would transfer my case to case manager and would get back to me in three days. However, since then, I called Honda company almost everyday but there was always nobody answering my phone call. My car has stayed in Honda City Chicago for two weeks now and I couldn't see any progress they are making for my car!