NHTSA Complaint #11530702 — 2015 LEXUS RX

TIRES issue reported to NHTSA

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Complaint Details

ODI Number 11530702
Vehicle 2015 LEXUS RX
Component TIRES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

225/60R18 100H Mileage on car when tires purchased 33,410(11/4/2021 mileage when tire failed 40,702.(6/8/2023) These tires have a 50K warranty. At 40,846 (6/26/2023) two more tires failed. I was told tread separation was issue. This dealer put my family at Risk! When the car went in for shaking they said the tire was defective. They replaced it and charged me $214, the tire only cost $150 new. I asked if the other tires were OK, the girl I paid said "the bad tire was from a different batch than the three remaining tires and they were OK." 2 weeks later 2 more tires go bad, putting us back in the car with defective tires put my family at risk. This dealer is dishonest and Dangerous. They charged me for 4 new tires total cost $492.35 when the set only cost $600 new and we only received 15% of the use of the tire, before they went bad. 1 tire going bad is unfortunate, 3 tires same problem is a Defect and they should have been replaced NO Charge. Anyway you need to get these tires off the road before someone has a serious accident or possibly already has.

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