NHTSA Complaint #11530634 — 2017 FORD ESCAPE

2017 FORD ESCAPE- Consumer states: " I would like to lodge a safety hazard complaint with N.H.T.S.A. Prompt resolution is requested. I purchased this vehicle from Peoria Ford in December 2018. Unfortunately, this vehicle has had an ongoing electrical safety issue and Peoria Ford has failed to properly address the concern. The issue is, while driving down the road intermittently the door open and not park indication comes on, then all the electronics start flashing randomly, the radio and A/C start working intermittently then stop altogether, and all electronics go out, everything out, no lights, no dash indications, nothing. Essentially, it just became a Model A. The mechanical functions keep working, but no headlights no turn signals, (at night), no wipers, no dash indications everything dead, no speedometer, no interior lights, nothing just a dumb vehicle barreling down the road. Again, this is intermittent, it might happen, then it might not. This vehicle is a danger to drive, however Peoria Ford has shown nothing but indifference to fix this issue. Now I have brought this vehicle multiple times, yet their disregard for finding the issue has come to the point of frustration. Therefore, this has left me with no other option but to lodge an official complaint with The National Highway Traffic Safety Administration. Now, I am not asking for anything free, if the appropriate warranties apply, then good, if not I will pay. I took the vehicle once to Peoria Ford, the agent called a mechanic over to look at the video, his first reaction was, "I am not digging through that thing to find a short." I am a customer standing right in front of him! What kind of business do you run there? They then said bring it in when it is doing it. Really!? What part of intermittent do they not understand, that is why I took a video. Look, I know this is a known issue as one of the employees told me of a lady with the same concern on her Escape, and that even though after they changed the ECM her issue still persisted. They changed the