NHTSA Complaint #11530557 — 2022 WINNEBAGO EKKO

Winnebago factory installed Blind Spot Monitor System did not work since purchase, after local dealers failure to repair this and other defects, out of frustration we drove it 3000+ miles to the WGO factory repair center located in Forest City, IA. BSM was repair by WGO on invoice #02942R dated 3-13-23 under warranty. BSM module was replaced, 2A protective fuse installed and wiring connections corrected. 10 days later during return trip home BSM failed while driving in heavy snow. Contacted WGO factory service supervisor with failure details and was told we could either bring it back or take it to the local dealer again. Local dealer repaired per their repair order Doc #190571 dated 6-23-23. After being advised it was repaired we picked it up and it did not work from dealers lot. Emailed WGO supervisor, dealer service manager & service advisor. Local dealer has not responded as of 7-5-23, 10 days later. WGO supervisor responded to take it back and have the dealer work with our tech department. I had previously given the dealer all of the factory contact info I have and they are in-fact a WGO Flying W certified repair facility. This is a safety issue and a defective factory installed accessory that continues to be an unresolved issue. In researching I found on Facebook under the group- Winnebago Owners & Wannabes a 5-19-2022 BSM failure survey in which 105 owners responded the following- 30% No Problems, 29% Stopped working after driving on wet roads, 7% Stopped working after driving in snow/salt, 24% Never worked, 1% disconnected because of annoyance, 9% Combined, stopped working after other or works intermittently. I did not respond but would have been in the Never has worked section. This and all the online chatter would seem to indicate a high rate of units either not working at delivery or failing sometime after deliver. This is a Voyager System integrated into a Ford Transit chassis by Winnebago. I would like to see these systems correctly repaired