NHTSA Complaint #11530487 — 2014 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11530487
Vehicle	2014 FORD EXPLORER
Component	STEERING
Date of Incident	June 30, 2023
Date Filed	July 5, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 10 MPH, the steering wheel seized and made an abnormal grinding sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the steering rack needed to be replaced. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 98,000.

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