NHTSA Complaint #11530059 — 2014 FORD MUSTANG
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11530059 |
| Vehicle | 2014 FORD MUSTANG |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
On 5-26-22 i took my mustang to Roush Ford in Hillard Oh. They tested and found out that I needed a lead frame connector. Part # Al327627V $ 226.10. I paid in advance for this part as Roush said they would not order unless I paid in advance. Roush stated they would call when part comes in. I made several attempts to get status of part and all they would say is they were still awaiting. On or about 6-20-23 I called again, At this time they stated the dealership had been sold to Valley ford and still no word on part arrival. I have owned several Fords in my life but after awaiting over 1 yr on a part and car I could not safely have my wife drive I decided to trade it in for another vehicle. I then called Valley to ask for them to credit my card in the amount of the part. They told me that the money went with Roush and they could not return my money?? They suggested I call Roush auto group( Honda ). I made the call to service manager and he said that Roush Ford was no longer in business and they could not refund my monies. In my mind Ford was paid the $226.10 and someone should be able to pay me back. I am asking that The Ford Motor co honor the deal by paying me back. Thanks
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