NHTSA Complaint #11529937 — 2023 LEXUS UX HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11529937
Vehicle 2023 LEXUS UX HYBRID
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

All doors were closed and no warnings on the dash before I started driving and I made sure kids lock was engaged by checking the door lock status inside the vehicle because I had two kids sitting on the back seat with car seat installed. However, while I was driving at 30 mp/h, the door open warning appeared on the dash indicated that the left rear door was not closed and the chime was played continuously, I panic'd because I had kids in the rear seats and I ended up getting hit by a tree. Luckily kids were safe but I had no idea why the door decide to unlock and opened itself while driving, which could have been worse if I was on highway..
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