NHTSA Complaint #11529796 — 2011 FORD F-150

We took our vehicle to Woodhouse Ford in Omaha, NE (72nd St Location) for the 19S07-6R80 Sudden Transmission Downshift-Powertrain Control Module Programming Recall. It was supposedly fixed with a software update. Not long after we experienced the PRNDL Illumination and Backup Lamp Activation (Recall 12C23) Symptom. We were told, while this is a known issue and a recall for other 2011 Ford F-150s, your vehicle’s specific VIN is not “officially in the recall”. Thus, your bill is $867.26 and $636.57 for the associated repairs; transmission leadframe, the backing light issue, and an associated parasitic leak. We pay, we get the vehicle back with no resolution of the parasitic leak and now a backing camera that no longer works (Blue Screen)…was working just fine prior. We now learn that the backing camera is a recall in other Fords…but not OUR VIN. Woodhouse quotes another $900 (New Backup Camera) and another $450 for the unresolved parasitic leak—which they had previously declared was resultant the leadframe malfunction.