NHTSA Complaint #11529708 — 2016 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11529708
Vehicle	2016 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	January 11, 2023
Date Filed	June 30, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

My vehicle’s SOS, On Call safety functions no longer work. In addition my navigation system no longer works properly. In the event of an accident These key safety features would not be able to alert emergency services or locate my position. This is a direct result in a flawed vehicle modem that uses the 3G network not supported by cellular carriers. Volvo has a solution that would cost me $850 to remedy this safety design flaw. Volvo should fix this key safety issue as it puts my family at risk if we are involved in an accident

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