NHTSA Complaint #11529640 — 2009 LEXUS ES

Dashboard is sticky, shiny, and melting from the heat. All lint, dust and cloth sticks to the sticky dashboard. Shiny dashboards can pose safety hazards that affect visibility with a glare bouncing off the windshield, and overall health issues since melted dashboards can emit harmful odors. Lexus is saying their Customer Support Program ZLZ expired in 2021. I never received any mail from them about this program even though they claim they mailed it to me in 2018. I have been having my vehicle serviced at Longo Lexus since 2009, with the last maintenance service done on 6/21/23, and the dealership just noted this problem sticky dashboard issue to me, after the Lexus customer support program expired. The server advisor at Longo told me they could replace my dashboard for $2,572, but don't understand why they didn't offer to replace it for free in 2018-2021, like they did my floor mats, which was also a safety hazard. This sticky and melting dashboard problem is a manufacturer defect and my dashboard needs to be replaced by Lexus at no cost to me regardless if my vehicle is out of warranty. Also, the expiration date for this Customer Support Program needs to be extended for all owners of Lexus vehicles with this problem, regardless of mileage.