NHTSA Complaint #11529525 — 2008 HONDA CR-V

Vehicle rear frame broke while driving and had towed to Brown Honda in Toledo Ohio to look at it. At the same time Honda recall 23V228 came out from the NHTSA where Honda acknowledged this rear frame issue and under that recall the dealer was required to either repair the vehicle or purchase it from the owner. Brown Honda verbally said the vehicle was non-repair able and they weren't going to do anything else because it was "too old." We called Honda corporate and they refused to do anything until Brown put the "unrepairable notice" in the system. We called Brown Honda again and contacted them a 3rd time via email and each time they have refused to do anything else or even respond, but have told us again it isn't repairable and too old. Brown then told Honda corporate that they did not even have the vehicle., so we took a picture of it sitting in the Brown lot with the dealership sign and sent it to Honda. Honda contacted Brown again then came back to us and told us they couldn't force Brown to do anything and at this point Brown was refusing to take it any further. Honda corporate then told us they were not going to do anything further either since Brown would not put the ticket in the system saying it was unrepairable, then told us they were going to close our case #[XXX] in Honda's system. Their final suggestion (Honda corporate) was to try towing it to a different dealer and see if they would do something. So at this point, Honda and their dealers are failing to abide by the recall notice and should be subject to fines. They are costing us more money by having us now try having it towed to other dealerships until I guess we find one that will follow the recall agreement. NOTE: [XXX] (owner of vehicle) is fighting cancer and I [XXX] am helping her with this, I am her son-in-law, I will attach her mailing address to the complaint but my phone # and email address. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).