NHTSA Complaint #11529419 — 2014 HYUNDAI SANTA FE

Hi, I bought my car from Honda of Concord in June 2020 and they’re the only ones that have serviced my car. I had my last oil change on 03/24/23 and had 40 days to get my oil changed again. No light or anything came on until my car broke all the way down. When I checked the oil level there was NO oil in the car whatsoever, so I bought some and put it in there and towed it to the dealership the next day. The Honda dealership told me after charging me $100 for a diagnostic fee that it was because of the engine. So I had the car towed to the Hyundai dealership for my 2014 Hyundai Santa Fe. The Hyundai of Concord location told me they couldn’t see the car for 3-4 weeks. At that point I had it towed to South Charlotte Hyundai who then had to do another diagnosis which costs $109. They told me that the engine failed do to no oil being in the car!! Now I am going back and forth between these two dealerships. Honda says it’s due to oil consumption. There’s a recall going on for oil consumption with the type and year of car I have. Hyundai says it’s not related to the recall but because there was no oil in the car. I maintenance my car like I suppose to every month and they are trying to act like I’m responsible. I am not understanding this at all. Hyundai is trying to charge over $12,000 to fix my car and that’s just not sitting right with me. Either Honda of Concord messed my car up by not putting the oil back in after the oil change or not doing it right or Hyundai needs to fix this issue do to the recall! Also, the Hyundai Corporate woman stated she don’t see where Hyundai left notes on any action taken on the car so she’s not sure where they are getting the numbers from for the engine replacement amount. The dealership never attempted to do a pre approval to see if the engine could be replaced although out of warranty.