NHTSA Complaint #11529191 — 2016 VOLVO XC90

My 2016 Volvo XC90's engine has suffered from high oil consumption that has required excessive servicing and additions of motor oil. These issues began several years ago when the XC90's low oil warning message appeared. The local Volvo dealership said my XC90 had an oil leak and it would cost over $10,000 to determine the source of the leak. So the Volvo dealership suggested that I regularly put 2 quarts of oil in the engine every couple hundred miles, which I have done. Despite the Volvo dealership's speculative guess, no oil leakage was ever seen and there was never any oil pooling under the vehicle. Then on Sunday, June 25, 2023, out of nowhere a "reduced engine performance" message popped up. The XC90 swerved, almost causing a wreck, while greatly decreasing speed in traffic on the interstate. I was barely able to get to the next exit where the engine died. Our car had to be towed over 30 miles to the nearest Volvo dealership. The engine was leaking oil throughout the engine compartment, including fully coating the spark plugs. Additionally, the motor mount is broken in multiple places causing the engine to shake wildly. Now I am told the engine is destroyed and will cost $20,000-$24,000 to replace. Volvo knows about the defective pistons and piston rings in the 2016 XC90 engines, as illustrated by Technical Journal 31216.6.0, but has never issued a recall. The local Volvo service dept. never checked, much less replaced the defective pistons and piston rings, even though it knew or should have known the defect could require the engine to be replaced. In speaking with Volvo customer service, I was advised that Volvo service technicians are not required to follow the service solutions found in the technical journal. Volvo's failure to recall the defective engines has now exposed my family, including my baby, to unnecessary danger, but also exposed us to grossly excessive costs/expenses due to known defects. A recall should be required for all 2016 XC90 engines.