NHTSA Complaint #11529108 — 2022 TIFFIN ALLEGRO OPEN ROAD

2022 TIFFIN ALLEGRO OPEN ROAD 34 PA- Consumer submitted copy of letter sent to Ford Corporation about experience with NHTSA recall- 22V-731-Ford F-53 chassis rear stabilizer bar attachment. Consumer states: "Even though parts needed to complete the recall repair would not be available until the first quarter of 2023 we started the search for a suitable repair facility in our area. We contacted the Ford Motor Company Motorhome Customer Assistance Center at the phone number provided in the recall letter. We had to make repeated calls because each representative we spoke to was limited in the number of shops they could recommend at one time. Our residential zip code is 88030 in rural New Mexico." (6 different calls listed in letter and the results.) "Eventually we called the FMCMCAC and was given the number to the Ford Recall/Warranty Center where we spoke with Ford Recall Reimbursement Representative Elissa Peter. She assigned us Case File # CAS 42'123809 and suggested we try Earnhardt Ford in Chandler, AZ. Chandler is 250 miles west of Deming which would be a 500 mile roundtrip. They do not provide appointments and work only on a 1st come 1st served basis with a 6-8 week wait after you leave your motorhome with them. We are fulltime RVer's and would need a place to stay for 2 months in a strange town while waiting for service. That was when we decided to find our own shop. We located the Midway Ford Truck Center in Kansas City, MO. Not only did they allow us to make an appointment, but a RV Park was less than a mile away. We made an appointment for Tuesday, May 9th at 8 am. At that time, we were informed that this appointment was for an inspection of the Rear Stabilizer only, and if it was determined the work needed to be done, parts would be ordered and installed at a later date. This was a surprise since the if original letter stated when parts became available we could make an appointment with our dealer where the faulty parts would be replaced. We arrived in Kansas City early afternoon Monday, May 8th hoping