NHTSA Complaint #11528937 — 2021 MAZDA CX-5 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11528937
Vehicle	2021 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	June 25, 2023
Date Filed	June 26, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Our 2021 Mazda CX-5 infotainment/backup screen went black/blank. I could still hear radio, but when vehicle put in reverse, backup camera not working. Tried a recommended “fix” which was putting vehicle in reverse and pushing down volume knob for 3 seconds which did not work. Turned vehicle off, waited a minute and then restarted but screen still black and backup camera not working. After vehicle sat for approximately 15 minutes, restarted vehicle and system back to normal. Contacted decker and they had no fix. This is the third time this type of incident has occurred since purchasing vehicle in March 2021.

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