NHTSA Complaint #11528894 — 2019 SUBARU LEGACY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11528894
Vehicle	2019 SUBARU LEGACY
Component	ELECTRICAL SYSTEM
Date of Incident	February 15, 2023
Date Filed	June 26, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

2019 Subaru Legacy battery drain. The car would not start, it was jumped in February 2023. In March, the car would not start and it was jumped and taken to the Subaru Serramonte dealer, a claim was filed for the extended warranty and the battery was replaced at no charge. In April 2023, the car would not start, it was jumped and taken to the dealer, the battery was replaced at no charge. In June 2023, the car would not start, it was jumped and taken to dealer where it is now not jumpable and the dealer says the electrical system is draining the battery through the On Star system. There is a 2-month back order on the part, at which time the car is not usable. The dealer claims they cannot disconnect the On Star system due to safety issue.

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