NHTSA Complaint #11528611 — 2017 HONDA CR-V

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11528611
Vehicle	2017 HONDA CR-V
Component	EXTERIOR LIGHTING
Date of Incident	April 10, 2023
Date Filed	June 23, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Honda CR-V head unit or central console refuses to dim. This is a serious safety threat as display is glaringly bright and distorts night vision. I did take the vehicle to dealership for inspection and recommendation was to replace the head unit as they think this is a hardware issue. Professionally, I am a software engineer and I find it very hard to accept that this is a hardware issue. The hardware otherwise works perfectly with no defect. Judging by my experience this looks like software is overriding user inputs. Internet forums are full of similar reports by many users. As this can be a serious safety issue, I request you to look into this issue.

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