NHTSA Complaint #11528048 — 2017 FORD EXPLORER

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11528048
Vehicle 2017 FORD EXPLORER
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Over the time of ownership for this Ford Explorer (original owner) the window trim and the gasket under the trim has continued to fall off. The gasket on the passenger side has come out enough to where when you are driving it is slapping the window which is very distracting and unsafe to the driver. Most of the gasket has already ripped off. I contacted Ford and they refused to cover it under the warranty. The trim is a one time use item so to replace it they must break it and it cost over $1000 per Ford. This needs to be a recall item it is unsafe!

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