NHTSA Complaint #11527946 — 2023 TESLA MODEL X

The contact owns a 2023 Tesla Model X. The contact stated that the center display had been malfunctioning since purchasing the vehicle new. Additionally, the contact stated that the windows would go up and would go down independently. There was no warning light illuminated. The contact stated that while driving 25-30 MPH, several alarms sounded, and the steering wheel attempted to turn independently, nearly pulling the vehicle out of the lane. The contact stated that the Driving Assist features were turned off at the time of the failure. The vehicle was taken to a Tesla Service Center, who informed the contact that they had reset the operational center system software; however, the contact stated upon operating the vehicle after the service was completed, the music that was playing prior to the service resumed. Additionally, the failure persisted. The contact stated that he believed that the service was not completed properly. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15.