NHTSA Complaint #11527901 — 2016 VOLKSWAGEN PASSAT

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11527901
Vehicle	2016 VOLKSWAGEN PASSAT
Component	AIR BAGS
Date of Incident	May 20, 2020
Date Filed	June 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

VW repaired clock spring (a recall) after airbag warning, steering wheel controls stopped working. VW returned the vehicle to me, the customer, with the clock spring supposedly repaired yet steering wheel buttons, including cruise control and others, remained broken and unusable. VW wanted several hundred dollars to fix this, despite the issue obviously being directly related to the clock spring as all buttons were in working order prior to the clock spring issue. (dates below May not be entirely accurate as this happened several years ago and still has not been repaired, however I was unaware I could file a report here)

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