NHTSA Complaint #11527879 — 2019 FORD FUSION

The contact owns a 2019 Ford Fusion. The contact stated while parking the vehicle, the contact shifted to drive(D) to reverse(R) and the “System Fault – Service Required” message was displayed. The contact stated that the vehicle failed to drive or reverse as needed. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the shifter cable bushing was missing, and that the vehicle had experienced the failure listed in NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The vehicle was repaired. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 70,945. The contact stated the dealer replaced the shift cable bushing and transmission shifter cable bushing. Also, installed a protective cap.