NHTSA Complaint #11527440 — 2014 KIA SOUL

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11527440
Vehicle 2014 KIA SOUL
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I was driving the speed limit of 60 mph and all of a sudden it sputtered and hesitated; stalling out while attempting to accelerate going lower speed. My vehicle luckily got a parking spot at an automotive repair shop. No warning signal illuminated during my driving incident. The next morning the engine wouldn't start, but eventually they get it to start. They got the "Check Engine Message Center Warning" showing during Road Test. The automotive repair shop did a diagnostic test on it saying that the technician diagnosed the problems to a bad fuel injector fouling out the spark plug #4 cylinder recommending to replace all 4 fuel injectors and spark plugs, my transmission has no dipstick, OE Factory Maintenance due and is required, tires were getting weather cracked and recommending tires soon, technician noted that the car had some oil leaks and needed to be diagnosed further, cabin air filter missing and need to install a new filter; recommend cabin filter replacement service: includes anti-bacterial duct service, Tune Up Items: Fuel induction service recommending tune up labor 3-part fuel induction system service to where tune up is due/overdue by mileage if not already done so, Engine Oil was Over Filled Dark/Contaminated with Fuel in Oil and recommended oil change after changing Fuel Injectors and Plugs (BUT, I had my oil changed about a week before all of this occurred), Air Filter: OE Maintenance Interval Dirty and recommended installing new engine air filter, Brake Fluid: OEM recommended service interval/Brake Fluid Exchange service recommended due by mileage if not already done so. I purchased this vehicle December 10, 2022 and then this all occurred after just 4 month of purchasing this vehicle. It took 3 weeks to fix this vehicle. I had this fixed and still I have to wonder how safe is it really? I'm concerned so much so that I plan on taking this vehicle to a Kia Dealership appointment tomorrow June 17, 2023 to have a Multi-Point Inspection.

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