NHTSA Complaint #11527120 — 2015 HONDA CR-V

LANE DEPARTURE: WARNING issue reported to NHTSA

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Complaint Details

ODI Number	11527120
Vehicle	2015 HONDA CR-V
Component	LANE DEPARTURE: WARNING
Date of Incident	June 3, 2023
Date Filed	June 15, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

My 2015 CRV suddenly had all the crash warning/adaptive cruise control/lane keep assist lights flashing…very alarming…so we brought it to White Rock Honda for to find out what was happening?  They diagnosed our Multi-purpose camera is faulty. $2193 to repair…plus $197.12 yesterday to diagnose!  We have done nothing to cause this substantial/expensive repair. We are shocked as we are long-time Honda owners, (3 Hondas in the past 20 years) and have never experienced anything like this.  Now we are in danger all of our safety features no longer functioning.  This this is a huge hardship for us at this time as I just began a gradual return to work this week after an illness. I need to safely rely on this car every day for my long commute from Surrey to Richmond.  So as mentioned, this is a hardship that we had no part in causing – and we feel is entirely unfair. We have contacted Honda Customer Relations. We have forwarded the diagnostic receipt, the situation is now in mediation. -Yes, available for NHTSA inspection.

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