NHTSA Complaint #11526576 — 2017 KIA FORTE

The contact owns a 2017 Kia Forte. The contact stated while driving 35 MPH, the contact heard an abnormal sound coming from the vehicle, but no warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the engine oil level was low. The contact stated that the oil was topped off; however, there was an abnormal knocking sound coming from the engine and the check engine warning light was illuminated. The vehicle was taken to another independent mechanic and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 21V260000 (Engine and Engine Cooling) and referred the contact to the local dealer. The dealer was contacted and stated that the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 120,000.