NHTSA Complaint #11526432 — 2019 SUBARU FORESTER

STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT issue reported to NHTSA

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Complaint Details

ODI Number 11526432
Vehicle 2019 SUBARU FORESTER
Component STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NH

Consumer Description

The pneumatic manual liftgate rear door holders by HANI PRECISION CO are defective. From one day to the other, these stopped working for absolutely no reason. I am extremely concerned about having my skull crushed if the temporary stick I am using to hold it comes down when door is in use. I can no longer open the rear lift hatch door because these two pneumatic holders no longer work. My family have purchased at least 10 Subaru vehicles. Not ever have we ever have experienced this issue. The Subaru Forester was purchased in 2019 and current mileage 34,157. This is the second issue I have encountered with this car. The first was defective tires that required replacement after 15k miles. After having not one but two problems with this Subaru, I will NEVER purchase another vehicle from Subaru. They are providing DEFECTIVE parts despite the cars costing close to $30k. They have lost this customer for life.

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#11618179 The power lift gate closes on people when trying to open it.

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