NHTSA Complaint #11526356 — 2019 BMW 850I

The software update was transferred from phone to the car. But would not install on the car. The issue has been raised by multiple people on various BMW forums. The clutch appears to be from BMW servers and service locations instead of dealing with root cause are trying to charge customers 350 -450 dollar to manually load gbs software. As a purchaser of the vehicle with automated software updates it is unreasonable to charge for manual update where a over the air software should work Please contact me at [XXX] to discuss my issue and others with BMW software updates that do not install. Thank you. I may also be reached at [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).