NHTSA Complaint #11526209 — 2018 NISSAN ARMADA

Our Armada started having trouble starting a few months ago. A new battery from Nissan was installed 7 months ago. We have been stranded twice do the car failing to start. Portable jump starters of any size have not been able to assist the car in starting. Only jumper cables to another vehicle have allowed us to get the car to start. Some starts are fine, some sluggish but start and some fail to start. It appears to be totally random. My most recent incident went like this. Car had a good strong start. We drove it for 30 minutes and parked. We were out of the car for 10 minutes and car would not start upon our return. We had to wait for someone to come give us a jump start. We have taken the car to two different Nissan service centers. The first told us there was evidence of a problem but nothing they could identify and to just keep driving it. Problems persisted. We then took it to a second Nissan service center. They told us nothing was wrong but possibly a loose battery connection. While at the service center, another Armada was there for the same symptoms. Are problems continue to persist. We spoke with some friends that own a 2019 Armada across the country and it has the same problem. They reported their Nissan dealer was very ellusive as to what is going on. I feel like Nissan knows there is a problem but doesn't want to do anything about it because of the cost to their business. If these failures occur during extreme cold or hot weather, or in isolated places, it could cause bodily harm or even death. I had a problem with Mazda similar to this previously where they knew there was a problem but refused to do anything about it. My friend was a service manager with Mazda at the time and showed me an internal memo on the subject but said I couldn't have a copy. He was afraid for his job. I'll ask our friends to enter a complaint also so you hear it from more than one person.