NHTSA Complaint #11526147 — 2017 CHRYSLER PACIFICA

UNKNOWN, BEST ASSESSMENT: The car does not have a standard condensate drain line. It uses a pan that fills with water and then uses the blower fan to blow the water dry. It will only work as expected if the passenger turns off the air conditioner before they arrive at their destination. In hot climates such as Phoenix, Arizona, the air conditioner is on the entire time the vehicle is running. Due to this design, it causes mold to grow in the air conditioner. This presents a breathing health and safety risk that can lead to a driver having difficulty breathing, which could lead to the driver becoming unconscious, which can lead to a fatal crash. I am willing to have my vehicle inspected upon request. I have found that this hazard is putting others at risk through numerous online forums where people complain to the dealership about the mold and they spray it with an air freshener that doesn't solve the problem. This has not been inspected by others. There are no warning messages on the screen or dash.