NHTSA Complaint #11525709 — 2014 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11525709
Vehicle 2014 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NH

Consumer Description

I was driving at about 55 mph coming back from Conway N.H. (which is a very curvy road) when I had messages come up stating "power steering assist has failed, service traction control, traction off, and engine on". After this the steering wheel became very hard to steer and I had to keep jerking it to try and slow down. I pulled over and waited about 10 minutes then restarted the vehicle but the messages remained on and the power steering was not working at all still. Attempted a restart 3 separate times and the power steering messages were still there. Losing your power steering while driving is extremely dangerous for people in the car and all others on the road. A recall for this issue was issued for 2011-2013 and 2015-2016 model years for Ford Explorer. This is obviously the same issue for the 2014 model that must also be recalled to keep all drivers safe.

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