NHTSA Complaint #11525562 — 2021 TOYOTA HIGHLANDER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11525562
Vehicle 2021 TOYOTA HIGHLANDER
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

I came to a stop sign in my neighborhood on Windy Drive and I heard what sounded like a gunshot. I immediately put my vehicle into park and got out and noticed that the sunroof glass was shattered. The best description I can give is the glass looked like a volcano where the broken pieces were facing upward. I then proceeded to my local Toyota dealership located in Alexandria, Louisiana. They told me my car was out of warranty and provided me with a quote of $1,450.00. I believe that this occurred due to a defect from the manufacturing process and I don't think the consumer should be responsible for the cost to fix the sunroof. After researching on the internet, I see several complaints from other Toyota owners that have experienced the same incident and I feel this should be a recall on Toyota's part. I am frustrated that I have to pay $1,450.00 for damage that I know was a manufacturing defect after I researched and found hundreds of other consumers with the same experience.

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