NHTSA Complaint #11525467 — 2012 KIA OPTIMA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11525467
Vehicle	2012 KIA OPTIMA
Component	ENGINE
Date of Incident	October 29, 2021
Date Filed	June 5, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

We have tried numerous times to get Vanguard Kia in Arlington, TX to address the recall on the engine. They have only updated a short term fix which is a software update. It will be 2 years in October that we have been trying to get the recalled engine replaced. They updated in their system that they replaced the engine but the same old engine still remains in the vehicle. They have charged us for many other repair issues and now tell us they don’t know what is wrong with the vehicle and can offer no solutions. We have repeatedly asked for them to correct their error and they refuse. I believe individuals working for the dealership may have fraudulently reported addressing the recall engine and may have kept it. We have reached out to Kia and have not heard a response. Is this legal?

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