NHTSA Complaint #11525189 — 2020 SUBARU FORESTER
VISIBILITY/WIPER issue reported to NHTSA
Complaint Details
| ODI Number | 11525189 |
| Vehicle | 2020 SUBARU FORESTER |
| Component | VISIBILITY/WIPER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NJ |
Consumer Description
While driving, I heard a loud POP. I thought something hit the car, but I was not close behind another vehicle or road hazard. For about 15 minutes I thought no harm, no foul. Then suddenly, I saw a long, mostly horizontal crack from the bottom left and extending about 18" toward the center of the windshield. I called the Subaru dealer [where I bought the car] and was quoted $910 parts and $590 labor, but they were unable to give me a service appointment date at that time. I don't feel the car is safe to drive, so I am looking for a quicker repair from an independent windshield replacement shop. At the same time, I researched Subaru windshield cracks and found numerous reports of easily cracking Subaru windshields. It appears that if I replace one Subaru windshield with another Subaru windshield, I may just be waiting for another Subaru windshield crack in the future.
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